Return & Replacement Policy
We strive to provide genuine products and the best customer support.
Read our policy to understand the terms and conditions
for returns and replacements.
Genuine Products
Original and authentic IT spare parts.
Secure Packaging
Safe and reliable delivery.
Dedicated Support
Quick resolution for your queries.
Customer Satisfaction
Your trust is our priority.
OUR POLICY
Return & Replacement Policy
Need Help?
Have a question about returns or replacements?
Our support team is here to assist you.
- +91 72960 70251 | +91 62031 73791
- invexa.sales@gmail.com
- https://invexastore.in
Return & Replacement Eligibility
- Product damaged during transit
- Wrong product or part number delivered
- Defective or non-functional product
- Does not match the confirmed specifications
Reporting a Problem
Contact us within 48 hours of delivery if you receive a damaged, incorrect, or defective product.
Please provide:
- Order number or invoice number
- Product name and part number
- Clear photos or videos of the issue
- Brief description of the problem
Conditions for Return or Replacement
- Original packaging, labels and accessories
- Serial number and part number intact
- No physical damage, liquid or electrical damage
- Not caused by misuse or incompatible hardware
These conditions do not exclude any rights under applicable law.
Products That May Not Qualify
May not be eligible unless defective, incorrect, or covered by warranty:
- Ordered incorrectly by customer
- Damaged after delivery due to misuse
- Unauthorized modification or repair
- Returned without sufficient order details
Opened packaging alone will not automatically disqualify a product where return is required by law.
Warranty & Technical Issues
Certain products may carry a manufacturer or seller-provided warranty.
- Coverage and duration vary by product
- Keep your invoice and warranty details
- For warranty claims, contact our support team with invoice number, part number and issue details.
Refund Policy
Approved refunds will be processed through the original payment method wherever possible.
- Processing time depends on payment provider, bank and verification process
- If original method is not possible, we will offer an alternative (as per law)
- Any applicable refund amount will be communicated during the resolution process.
Return Shipping
- For damaged, defective or incorrect products, we will arrange return shipping or collection.
- For other approved returns, return shipping costs will be communicated before initiation.
Please do not ship a product back before receiving return instructions from our team.
Replacement Process
- Review order details and issue.
- Request photos, videos or additional information.
- Inspect the product after return (if required).
- Communicate the approved resolution (repair, replacement, refund or other remedy).
Replacement availability depends on stock. If an identical replacement is unavailable, we will discuss available options.
How to Request a Return or Replacement
Contact us with the details below:
- Company: INVEXA IT Solutions
- Brand: INVEXA Store
- Email: invexa.sales@gmail.com
- Phone / WhatsApp: +91 72960 70251 / +91 62031 73791
- Website: https://invexastore.in
Policy Updates
INVEXA Store may update this policy from time to time. The latest version will be published on our website with its updated date. Any applicable statutory rights will remain unaffected.
Contact Us
If you have any questions about this Return & Replacement Policy, please contact our support team. We aim to provide clear communication and a fair resolution for eligible requests.